Refund Policy

All purchases are final. CrossMart does not offer refunds, credits, or prorated cancellations for any reason, including unused time remaining on a billing period, change of mind, unused features, listing removal, bot removal, Discord outages, or dissatisfaction with results.

Paid subscriptions renew automatically until you cancel. Cancellation stops future renewals but does not entitle you to a refund for the current or any prior billing period. Access continues through the end of the period already paid for, unless we terminate the account earlier for Terms violations.

If you initiate a chargeback or payment dispute for a valid CrossMart charge, we may suspend or terminate your account and dispute the claim with supporting records.

Nothing in this policy limits non-waivable rights you may have under applicable consumer law. Where such law requires a remedy, that remedy applies only to the extent required.

Billing questions: trycrossmart@gmail.com. Contacting support does not create an entitlement to a refund.